Begin by filling out our contact form or sending an email to hi@thecake.ooo. Our team will then connect with you to discuss your vision and guide you through the next steps.
While we encourage sharing your ideas and vision, all final designs are completed in-house to meet Cake Cycling's standards for quality and style. We invite collaboration with our clients to ensure the final product aligns with their expectations within our design parameters.
We accept PNG and JPEG formats, requiring a minimum resolution of 300 DPI to ensure high-quality prints.
Utilize RGB or CMYK color models for the closest color accuracy. Note that slight variations may occur due to differences in material properties and printing techniques.
Our jerseys are crafted from premium, sustainable materials selected for their durability, comfort, and performance attributes, including options like polyester, cotton, or blends depending on the product and requirements.
The production timeline varies but generally ranges from 6 weeks to several months after design approval, dependent on the design's complexity and order volume. Early planning is strongly advised.
Modifications are permissible within 24 hours of order submission. Beyond this timeframe, changes may not be feasible due to the commencement of the custom production process.
Yes, we provide global shipping options. Shipping costs and timelines vary based on the destination. Please contact us for specific details on international orders.
Upon shipment, you'll receive a tracking number via email, enabling you to monitor your order's delivery status.
Refer to our detailed sizing chart for guidance. For optimal accuracy, we recommend utilizing our sample size kit to assess the fit and feel of our jerseys personally. Contact us for more details on this service.
We offer discounted rates for bulk orders. The discount level is contingent on the order quantity. Reach out to us with your requirements for a personalized quote.
Given the custom nature of our jerseys, returns based on design dissatisfaction are not accepted. However, we are committed to addressing any issues related to manufacturing defects or errors on our part with an exchange or refund. Please contact us within a specified period upon receipt of your order to discuss any concerns.
Pre-Production: This phase can extend from 3 months to a year, encompassing design consultations and finalizations.
Production: Takes a minimum of 6 weeks, focusing on crafting your jerseys with precision.
Post-Production: Involves QC checks and varies in duration based on destination country for shipping.
To accommodate our production queue and potential delays due to national holidays and peak seasons, we advise starting the custom jersey process as early as possible, ideally a year ahead.
National holidays and peak seasons can impact production timelines. Early planning helps mitigate these delays, ensuring timely delivery of your custom jerseys.
